Email Correspondence Basic Practice Test

Session length

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How do you handle spam or phishing attempts in email?

Do not click links, report suspicious messages, and verify legitimacy through known channels.

Avoid interacting with suspicious emails and verify legitimacy through trusted channels. Phishing attempts try to trick you into clicking links, opening attachments, or sharing passwords and personal information. The safest response is to not engage with the message—don’t click any links or download anything—and report it to your IT or email provider, then verify with the organization using a known, official channel (for example, by typing the official website URL into your browser or using a contact you already have on file). This approach helps prevent malware infections and credential theft while keeping your information secure. Forwarding the message to many people or replying to ask for more details only spreads the risk or gives attackers more opportunity to obtain data.

Click links to see what happens

Forward to everyone for awareness

Reply asking for more information

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